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Your main point of contact for any campaign; your account manager works with you to create the perfect concept. They will then oversee the project on a day-to-day basis, making sure it delivers both for you and for your customers.

We can provide campaign analysis of all aspects of your promotion. This can be supplied on a weekly or monthly basis, as an 'End of Campaign Report' or in real time online via our client area.

Our in-house design team has experience of creating campaigns for companies of all sizes. We can organise everything from an initial brief to delivery of the printed product to wherever and whenever you need it.

Whether it's working to your brand guidelines or coming up with an innovative, eye-catching and completely independent piece of work, we can deliver whatever your campaign demands.

Our copy-writers have experience of working for national and international media, having worked as journalists and in advertising, in trade press and consumer magazines, honing their skills in communicating the right message.

Design components often include:

• Initial campaign styling
• POS, on-pack and in-store communications
• Gift certificates, gift packs and vouchers
• Customer and supplier communications
• Gift design and production
• Labels, tokens and proof of purchase

Lifestyle has a full in-house web design and systems development team. We can produce everything from simple promotional micro sites to full database-driven web applications capable of integrating with your back office infrastructure.

For your users, that means easy to use, accessible support that takes them through the process as quickly and simply as possible. For you, that means a controllable process, with reports, information and marketing tools built in.

Technologies often employed for campaigns include:

• Web sites to promote and support the campaign
• Post code search facilities for venues
• Web applications for advanced digital campaign mechanics
• Integration with your existing 'back office' systems
• SMS, for points collection and instant win via text message
• Mobile Internet and WAP, for access to campaigns on the move

Our skilled recruitment team ensures that all promotions have excellent geographical coverage. You can be confident that your customers will find a local venue to redeem their incentive voucher.

The team will obtain written agreements with all venues and for sourcing gifts and goods for supply as part of your promotion.

Our ABTA / IATA and ATOL bonded in-house travel agency, Lifestyle Travel, takes care of all holiday and flight bookings generated by our various travel incentives. Knowledgeable and experienced staff take pride in ensuring that customers have a memorable and enjoyable travel experience.

As well as offering our clients the best possible deals in the market place, our client's customers receive the highest level of service from our team of highly experienced, professional and well-travelled staff, who are able to offer help with a wide range of options from flight only bookings throughout Europe to a diverse range of unique tailor-made holidays.

Our key objective is to consistently go that extra mile to ensure the smooth running of our clients' promotions and thereby helping to create customer satisfaction and loyalty.

We know that as part of the campaign, how your customers and staff are treated is crucial to establishing a bond between them and your company - making them feel valued, and increasing their brand loyalty.

No matter the size of your campaign, our handling house will handle all redemptions and fulfilment quickly and efficiently. Vouchers and gifts are usually despatched within 48 hours of receipt of a claim.

And Lifestyle Incentives will provide a comprehensive helpline service, operated by trained and experienced staff, to deal with all customer enquiries relating to your promotion.

Before the campaign begins, we will work with you to establish an escalation procedure in unlikely event that a customer enquiry needs to be referred to you.